ElevenAgents supports images, PDFs, and voice notes on WhatsApp and web

ElevenLabs updates its ElevenAgents platform to process images, PDFs, and voice notes on WhatsApp and the web to automate complex customer service tasks.

ElevenAgents, ElevenLabs' conversational agent platform, now accepts images, PDFs, audio messages, contacts, and location pins, in addition to the voice and text it already handled across web, app, phone line, and WhatsApp. The stated goal: to complete more customer requests without human intervention.

On WhatsApp, the example scenario is a customer reporting an unstable Wi-Fi connection and sending a photo of their router. The agent identifies the status of the indicator lights, triggers a line test, and schedules a technical intervention immediately. The European online retailer Rohlik, which serves over three million customers across five markets, thus operates its agent Maia in six languages and entrusts it with about thirty different actions, from order tracking to issuing credit notes.

Regarding the web widget, users can attach images and PDF documents directly within the conversation window. Proof of address, medical records, or documents related to an insurance claim are processed within the same exchange thread, without redirection to a form or a human agent.

ElevenLabs emphasizes contextual continuity across channels and modalities: an agent on a phone call can send a WhatsApp message to share a quote or confirm an appointment, then process the signed PDF received in return, without breaking the conversation flow. The feature is available immediately across all channels already active on the platform.